WarrantyBamboo

Pre-finished Solid Bamboo Flooring Limited Warranty-Residential/Light Commercial

  • FERMA warrants that its solid bamboo flooring will not delaminate from the body of the board under normal residential usage for a period of 20 years from the date of purchase.
  • FERMA does also warrants that its UV Cured aluminum oxide finish with residential application, used under normal residential conditions, with recommended maintenance procedures will not wear through or separate from the solid bamboo flooring. This warranty is effective for 20 years from date of purchase.
  • FERMA also warrants that its strand woven bamboo flooring, in its original manufactured condition, will be free from manufacturing defects, and will not wear through the decorative layer under normal light commercial usage for a period of 5 years from the date of purchase. Light commercial usage is defined as environments which do not have heavy commercial traffic, where the flooring is not exposed to a heavy commercial maintenance schedule and where the interior temperature and relative humidity could be controlled and maintained as described below.
  • The warranty applies solely to original purchaser purchasing through an authorized dealer where product have been paid for in full.
  • Normal Interior environmental conditions must be maintained. Normal interior environmental conditions mean temperature between 68F-72F and relative humidity of 40% -60% year round. Environmental conditions outside these limits will void warranty.
  • Industry standards allow up to 5% allowance for grading, natural or manufacturing defects.
  • FERMA's liability under the warranty is limited to replacing or repairing only the boards deemed defective. If FERMA is unable to provide a replacement, or a repair is not practical, FERMA will refund the purchase price of the boards deemed defective on a prorated basis, taking into consideration the remaining life of the limited warranty. Due to natural color variations, UV light, and/or character marks, new or replacement flooring may not match samples of existing flooring exactly. Slight color and tone variations may occur. This is to be expected and accepted when matching old with new flooring.
  • FERMA is not responsible for solid bamboo flooring installed below grad, or over radiant heat, or glued down over concrete directly. None of them is recommended.
  • Failure to follow procedure of flooring acclimation (5-7 days for acclimation prior to installation is recommended) and qualify jobsite conditions may invalidate this warranty.
  • Seasonal expansion and contraction with minor gapping in the heating season is a normal function of bamboo and is not considered a defect, hence not covered by this warranty.
  • FERMA is not responsible for any issues resulting from excessive moisture such as but not limited to: cupping, warping, shrinkage, twisting or buckling, splits and checks, any issues resulting from sub-floor inadequacies or failure to follow maintenance procedures, Warranty does not cover installation of obvious defective boards, installation denotes acceptance. It is the installer's responsibility to examine the products prior to installation and cull out unacceptable boards.
  • Any issue resulting from fire, intentional abuse, and damage caused by flooding, plumbing and appliance leak, water spillage, water leakage through sliding glass door, vacuum cleaner beater bar, improper caster wheels, and cutting from sharp objects, and any exterior application, is not covered by this warranty. Damage caused by pets, spiked heels, negligence, insects, wet moping, water or use of non recommended maintenance procedures are also not covered by this warranty. Variation of color, shade, or texture of the flooring delivered from those shown on samples or photographs is not considered a defect. Discoloring from heat or sunlight, and gloss and color reduction is not also considered a defect. Those are not covered by this warranty.
  • The warranty does not cover any loss of time, inconvenience, incidental expenses, such as, but not limited to cost and labor incurred in the removal or reinstallation of the defected or affected materials, and any other incidental or consequential damages or costs.
  • The warranty does not apply any state which does not allow exclusion or limitation of incidental or consequential damages. The warranty shall be governed by and construed in accordance with the laws of the state of New Jersey. Any action brought in seeking the resolution of any controversy arising out of or relating to the warranty shall be brought in the courts of the state of New Jersey.